Frequently Asked Questions
Find answers to common questions about our products, ordering, shipping, and more.
Products
Q:When should I start taking lactation bars?
Start consuming our lactation bars from birth, not while pregnant. They are designed to support milk production after your baby is born.
Q:Are your products safe during pregnancy?
Our pregnancy products (collagen bars and pregnancy tea) are specifically formulated for pregnancy. However, lactation bars should only be consumed after birth.
Q:What ingredients are in your lactation bars?
Our lactation bars contain 7 natural galactagogues including Brewers yeast, Fenugreek, and Fennel. They have no cane sugar, dairy, caffeine, lactose, or preservatives, making them gentle on both mom and baby.
Q:How many lactation bars should I eat per day?
We recommend 1-2 bars per day. You can adjust based on your needs and how your body responds. Always consult with your healthcare provider if you have concerns.
Preparing for Cesarean Birth
Q:When should I start taking lactation bars if I'm having an elective cesarean?
For elective cesarean births, we recommend starting lactation bars 2-3 days before your scheduled surgery. This gives your body a head start in preparing for milk production, which can be especially beneficial since cesarean births may delay the initial milk supply.
Pre-cesarean protocol: Start with 1 bar per day, 2-3 days before your scheduled cesarean. This gentle introduction helps prime your body for lactation.
Q:Why is cesarean preparation different from natural birth?
Cesarean births can sometimes result in a delayed onset of milk production due to:
- •Surgical stress and recovery affecting hormones
- •Delayed skin-to-skin contact and first feeding
- •Pain and reduced mobility affecting breastfeeding positions
- •Possible separation from baby during initial recovery
Starting lactation bars before surgery helps counteract these challenges by supporting your body's natural lactation processes.
Q:What should I do immediately after my cesarean?
Post-cesarean lactation support:
- •Day of surgery: Resume lactation bars as soon as you can eat solid foods (usually 12-24 hours post-surgery)
- •Days 1-7: Increase to 2 bars per day to maximize milk supply during the critical establishment phase
- •Week 2 onwards: Continue with 1-2 bars daily based on your milk supply needs
- •Hydration: Drink plenty of water (at least 2-3 liters daily) to support milk production and recovery
Q:How long should I continue taking lactation bars after a cesarean?
Continue taking lactation bars for as long as you're breastfeeding or until your milk supply is well-established (typically 6-8 weeks). Many cesarean moms benefit from continued support for the first 3 months.
If you notice a dip in supply during your recovery, you can temporarily increase to 3 bars per day, then reduce back to 2 once supply stabilizes.
Q:Can I take lactation bars if I had an emergency cesarean?
Absolutely! Even if you had an emergency cesarean and couldn't prepare beforehand, start taking lactation bars as soon as you can eat solid foods after surgery. The same post-cesarean protocol applies - start with 2 bars daily during the first week to help establish your milk supply.
💡Tips for Successful Breastfeeding After Cesarean
- •Request skin-to-skin contact in the recovery room as soon as possible
- •Try the side-lying or football hold positions to protect your incision
- •Pump or hand express if baby can't latch immediately to stimulate milk production
- •Feed frequently (8-12 times per day) despite discomfort to establish supply
- •Get support from a lactation consultant if needed - cesarean recovery is challenging!
- •Remember: lactation bars are a supplement to support milk production, not a replacement for frequent feeding/pumping
Breast Milk Jewellery
Q:How do I send my breast milk sample?
You need 10ml of breast milk in a sealed ziplock bag, placed inside a second bag for security. You can either courier it yourself or add a collection option during checkout and we'll send The Courier Guy to collect it.
Q:How long does it take to make breast milk jewellery?
Once we receive your sample, it takes 5-10 business days to create your unique piece. We'll then courier it back to your door.
Q:What materials are used in the jewellery?
We use high-quality materials including sterling silver and stainless steel. Each piece is handcrafted with care to preserve your breast milk forever.
Q:Will my breast milk spoil during shipping?
No need to worry! The preservation process doesn't require fresh milk. As long as it's properly sealed in double bags, it will be fine during transport.
Shipping & Delivery
Q:How long does shipping take?
Standard shipping is 3-5 business days nationwide across South Africa.
Q:Do you offer free shipping?
Yes! We offer free shipping on orders over R1500.
Q:Can I track my order?
Yes, you'll receive a tracking number via email once your order has been dispatched.
Q:What areas do you deliver to?
We deliver nationwide across South Africa.
Orders & Payment
Q:What payment methods do you accept?
We accept all major payment methods through PayFast, our secure payment gateway. This includes credit cards, debit cards, and instant EFT.
Q:Is my payment information secure?
Yes, all payments are processed through PayFast, a secure and trusted payment gateway. We never store your payment information.
Q:Can I cancel or modify my order?
Please contact us immediately at info@milklactationproducts.co.za or call 072 341 8812 if you need to cancel or modify your order. We'll do our best to accommodate changes before the order is dispatched.
Returns & Refunds
Q:Do you offer refunds?
Yes, we have a satisfaction guarantee. If you're not happy with your purchase, please contact us within 7 days of receiving your order.
Q:Can I return breast milk jewellery?
Due to the personalized nature of breast milk jewellery, these items cannot be returned unless there is a manufacturing defect. Please contact us if you have any concerns about your piece.
Q:What if my product arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us immediately with photos. We'll arrange a replacement or full refund.