Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
Last Updated: 30 September 2026
Introduction
Milk Lactation Products ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website milklactationproducts.co.za (the "Website") and purchase our products.
Please read this Privacy Policy carefully. By using our Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Website.
Information We Collect
Personal Information
When you place an order or register on our Website, we may collect the following personal information:
- •Name and contact information (email address, phone number)
- •Delivery address and billing information
- •Payment information (processed securely through PayFast)
- •Order history and purchase details
- •Communication preferences
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and browsing activity:
- •IP address and browser type
- •Device information and operating system
- •Pages visited and time spent on pages
- •Referring website addresses
- •Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- •Processing and fulfilling your orders
- •Sending order confirmations, shipping updates, and delivery notifications
- •Responding to customer service requests and support inquiries
- •Improving our Website and customer experience
- •Sending promotional communications (with your consent)
- •Preventing fraudulent transactions and ensuring website security
- •Complying with legal obligations and resolving disputes
- •Analyzing website usage to improve our products and services
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our Website and conducting our business:
- •Payment processors (PayFast) for secure payment processing
- •Courier services (The Courier Guy, Fastway) for product delivery
- •Email service providers for sending communications
- •Web hosting and analytics providers
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Payment Security: All payment transactions are processed through PayFast, a PCI-DSS compliant payment gateway. We do not store your complete credit card information on our servers.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.
What are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and provide a better user experience.
Types of Cookies We Use:
- •Essential Cookies: Required for website functionality and cannot be disabled
- •Analytics Cookies: Help us understand how visitors interact with our Website
- •Marketing Cookies: Track your browsing activity to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.
Your Privacy Rights
In accordance with South African data protection laws, including the Protection of Personal Information Act (POPIA), you have the following rights:
- •Access: Request copies of your personal information
- •Correction: Request that we correct inaccurate or incomplete information
- •Deletion: Request deletion of your personal information under certain circumstances
- •Objection: Object to our processing of your personal information
- •Restriction: Request restriction of processing in certain circumstances
- •Data Portability: Request transfer of your data to another organization
- •Withdraw Consent: Withdraw your consent for marketing communications at any time
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it. Order information is typically retained for accounting and tax purposes for a period of 5 years from the date of the transaction.
Third-Party Links
Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites.
We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to our Website and services.
Children's Privacy
Our Website and services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information from our systems.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting.
You can opt out of receiving marketing communications at any time by:
- •Clicking the "unsubscribe" link in any promotional email
- •Contacting us directly at sales@milklactationproducts.co.za
Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.
Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Milk Lactation Products
Email: sales@milklactationproducts.co.za
WhatsApp: 072 341 8812
Address:
10 Ceres Road
Valtaki Ah, Bronkhorstspruit
Gauteng, 1027
South Africa
POPIA Compliance
Milk Lactation Products is committed to complying with the Protection of Personal Information Act (POPIA) and all applicable South African data protection laws.
We process your personal information lawfully, fairly, and transparently, and only for the purposes specified in this Privacy Policy. We implement appropriate safeguards to protect your personal information and respect your privacy rights as outlined above.